For owners
How working with us works.
You'll always know what's happening at your home, even from two thousand miles away.
Getting started
From first call to first report
01
Consultation
We walk the property with you, or by video, and learn how you use it.
02
Written proposal
Services and fees in writing within the week.
03
Home profile
We document every system, shut-off, code, and quirk, with photos.
04
First visit
Your first report lands in the owner portal.
Every month
What you can count on
The same promises to every owner, whatever the size of the home.
One dedicated manager
Who knows your home and answers your calls.
A report after every visit
Checklist, photos, and notes in the portal.
A 24/7 line
For you, your guests, and the alarm company.
Vendor invoices at cost
Never marked up, and checked before we pay.
Questions
What owners ask
Who holds our keys?
Keys and codes are logged and kept in a locked safe at our office. Only your manager and one backup can check them out.
What happens in an emergency?
Our 24/7 line reaches a manager, not an answering service. We go to the house, deal with it, and call you with photos.
Are you insured?
Yes, with general liability, workers' comp, and a fidelity bond. We'll send certificates with your proposal.
Can we approve work before it happens?
Always. Anything over your approval limit, which you set, waits for your OK unless it's an emergency.